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Elroy Cleaning Privacy Policy

Privacy Policy


  • At Elroy Cleaning we are committed to ensuring your privacy is protected. Should you provide us with personal information, you can be assured that we will use that information only in accordance with this privacy policy.

  • Elroy Cleaning Agreement for Services has a confidentiality clause and it is a legally binding documents governed by the law of England and Wales.

  • When you agree to this Privacy Policy you will be providing us with consent to process your personal information in accordance with the terms of this Policy as set out below.

What is covered by this policy?

Clients: the information we collect and how we use it:

When you ask us to work with you we will record information about you, including but not limited to:

  • Your name

  • Your address

  • Your contact information including your telephone numbers and email address

  • Your bank account details

  • Incidental information about your house that may be used to identify a suitable cleaner for you

We hold and use this information in order to:

  • In order to provide the service you have asked us to provide

  • Advise you of our relevant services

  • Seek your feedback on our services

You have the right to amend your communications preferences at any time. You can request access to your details

We do not share your personal information with third parties, except for ​regulatory or law enforcement agencies, when required by law to do so.

Contractors: the information we collect and how we use it:

When you join Elroy Cleaning as a contractor, we ask you to agree to our Privacy Policy and give consent to the processing of your personal information. If you decline to agree to this Policy/give us this consent, we regret that we will not be able to add you to our recommended cleaner database.

To enable us to assist you in finding appropriate work, we will gather personal information about you from our registration process. This includes, but is not limited to:

  • Your full name

  • Your current address in the UK

  • Your contact information including your telephone numbers, emergency contact and email address

  • Your date of birth and National Insurance number (for identification checking purposes)

  • Your previous work experience and any reference details

  • On occasions we may also record sensitive information such as details of criminal convictions.

  • A copy of your passport and a proof of address in the UK

We use this information in order to:

  • Verify your identification

  • Assist you in finding an appropriate client(s)

  • Communicate with you regarding any job opportunities

  • To provide your details to appropriate prospective clients 

  • Fulfil our obligations to our clients when you are offered work.

  • We do not share your personal information with third parties, except when required by law to do so.


Visitors to our website

We collect cookies for use with Google Analytics to gather generic information about visitors to our website.

Security of Personal Data

Elroy Cleaning is committed to protecting the security of your personal information. We use a variety of measures, including but not limited to, firewalls and SSL encryption in order to protect your personal information from:

  • Unauthorised access

  • Improper use or disclosure

  • Unauthorised modification or alteration

  • Unlawful destruction or accidental loss.

Retention of your personal information

No personal data is transferred outside of the EU

  • We are transparent about what the data is being used for

  • Data is collected for a specific purpose

  • The data must be accurate and kept up to date

  • The data is kept safe and secure

  • All storage is secure and our suppliers have GDPR procedures in place.

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